WHO WE ARE
IMDAD for General Supplies ltd. has gained valuable experience, extending the product portfolio gradually, whilst supplying high quality products with personal service at competitive prices. With an enlarged product portfolio, we have attracted new customer categories and today we supply the UN organizations, Non-Governmental Organizations and local government authorities as well as private entities.
Our main objective is to provide the best value for money to all our customers as well their beneficiaries. No destinations are far from our logistics network.
INNOVATION
Innovation is key to our relief work and emergency aid because every crisis generates different needs. At IMDAD for General Supplies ltd. we’re not only committed to innovation to be able to meet the growing and variant needs of the communities in distress wherever and whenever they rise, but also to improve our performance, products and services. Innovation helps us expand our horizons and reach, which enables us to help more people, in more countries around the globe, and in new ways that might have not been possible or available before.
QUALITY ABOVE ALL
The nature of our business holds a big responsibility. It is true that we provide temporary solutions, but that’s not an excuse to offer them in poor quality, which could jeopardize the lives and well being of the communities we strive so hard to help. Therefore, we abide by the highest quality standards across our operations whether in terms of production, transportation, delivery or overall logistics. In terms of Quality Control, we conduct stringent quality checks throughout the production process. Our expert team inspects all incoming raw materials and performs random inspections to ensure compliance with international specifications, while an independent laboratory runs tests during key production stages and conducts a final audit before products are shipped. As for our Quality Assurance team, they perform random audits to improve our production and quality management. Quality objectives and key performance indicators (KPIs) are defined for each department, and needed improvement measures and training are suggested.
